Shipping policy

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Times

• Canada & USA: 7–15 business days
• International: 10–25 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or high-demand periods.

Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.

Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.

Customs & Duties International orders may be subject to customs fees and import duties, which are the responsibility of the customer. Nura is not responsible for delays caused by customs.

Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us at rbriggs665@gmail.com and we'll investigate with the carrier.